REPLACEMENT POLICY

Last Updated: June 2026

Eligibility

• Replacement is available only for products received in damaged condition.
• Requests must be raised within 48 hours of delivery.

Mandatory Unboxing Video

• A complete unboxing video is mandatory.
• The recording must begin before opening the parcel.
• The parcel label should be clearly visible.
• The damaged product must be shown clearly.
• Edited, paused, or incomplete videos will not be accepted.
• Replacement requests without a valid unboxing video will not be approved.

How to Request a Replacement

• Order ID
• Customer Name
• Mobile Number
• Clear images of the damaged product
• Complete unboxing video
• Send through Gmail: dhanwintrendybags@gmail.com
• Or via Instagram: @dhanwintrendybags

Replacement Approval

• All replacement requests are subject to verification.
• Once approved, a replacement product will be shipped based on stock availability.
• If the same product is unavailable, we may offer an equivalent product or process a refund at our discretion.

Courier Charges

• Customers are responsible for paying the courier charges to send the product back for replacement.
• Replacement will be processed only after the returned product is received and inspected (if required).

Non-Replacement Cases

• No unboxing video is submitted.
• The video is edited or incomplete.
• The product has been used.
• The product is damaged after delivery due to customer handling.
• Original packaging is missing.
• Request is made after 48 hours.
• Damage is caused by misuse, water, fire, or external factors.

Important Notes

• Only one replacement request is allowed per order.
• Shipping charges are non-refundable.
• COD charges are non-refundable.
• Payment gateway charges are non-refundable.
• Return courier charges must be paid by the customer.
• Dhanwin Trendy Bags reserves the right to reject fraudulent or false claims after verification.
• By placing an order on dhanwintrendybags.com, customers agree to this Replacement Policy.